Delete your account

From inside the app

1. Open the Heart iQ app and sign in.
2. Tap the menu in the top left, then Settings.
3. Scroll to the bottom and tap Delete account.
4. Confirm. The account and its data are removed straight away.

By email

If you cannot sign in, write to [email protected] from the address on the account and ask us to delete it. We do it within 30 days and reply when it is done.

What is deleted

• Your login, profile, name and photo
• Your messages, community posts and comments
• Your practice circles and connections
• Your course progress and session notes
• Your conversations with Z, including voice recordings
• Your notification tokens, so nothing can reach the device again

What we have to keep

Invoices, payments and retreat bookings stay on file, because tax and bookkeeping law requires us to hold them for seven years. They are detached from your login, so they are no longer part of an account anybody can sign into, and they are never used to contact you again.

Deleting your account does not refund a purchase. If you want a refund, ask before you delete, or through Apple or Google if you bought in the app.

One thing worth knowing first

Deletion cannot be undone, and it includes courses you have paid for. If you only want to stop the emails, you can unsubscribe from any of them instead, and your account stays as it is.